Privacy Policy

1. Introduction

This Privacy Policy outlines how TIN KRAMER INSUREWITHJUSTIN (“we,” “our,” or “us”) collects, uses, and protects personal information in connection with our use of GoHighLevel's A2P messaging services, including SMS, MMS, and voice communications sent to customers through our CRM platform.

We are committed to maintaining your privacy and ensuring that your data is handled securely and in compliance with applicable privacy laws including the TCPA, CAN-SPAM Act, and CTIA messaging guidelines.

2. Information We Collect

a. Personal Information

Name
Phone number
Email address
Contact preferences
Communication history (SMS, voice, or email interactions)

b. Usage Data

Message delivery status
Timestamp and content of communications
IP address and device type when engaging with links

3. How We Use the Information

We use your personal data solely for legitimate business purposes, including:

Sending appointment reminders, service updates, and promotional offers
Responding to inquiries and customer support requests
Enhancing user experience and communication effectiveness
Complying with legal and regulatory obligations

We do not sell, lease, or share your information with third parties for marketing purposes without your explicit consent.

4. Consent and Opt-In Requirements

In compliance with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, all recipients of A2P messages must provide express written consent before receiving any automated or promotional messages.

Users may opt-in by:

Checking a consent box on a form
Submitting a mobile number through our site with a clear explanation of what they’re opting into

5. Opt-Out and Message Control

Recipients may opt out of our messaging services at any time by replying:

STOP – to unsubscribe from messages
HELP – to get customer support info

We honor opt-out requests promptly and maintain an internal do-not-contact list to prevent further contact

6. Data Retention and Protection

We retain communication data only as long as necessary to fulfill its intended purpose, comply with legal obligations, or resolve disputes. Data is stored securely via GoHighLevel's encrypted infrastructure, and we implement appropriate technical and organizational safeguards.

7. Third-Party Services

Our A2P messaging is powered by GoHighLevel, which may use third-party aggregators like Twilio or Bandwidth to deliver messages. These vendors maintain their own privacy and security practices aligned with regulatory compliance.

8. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request corrections or deletions of your data
Withdraw consent at any time

To exercise these rights, contact us at: Admin@insurewithjustin.com or (515) 890-2274

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Any material updates will be communicated through our website or via direct message..